Marc Summerfield is the author of Leadership: Three Key Employee-Centered Elements with Case Studies
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ZAK: Today's advice is about being a good boss. My guest is Marc Summerfield.
MARC: I'm a registered pharmacist and I have managed pharmacies in various health settings for over 45-years and recently I retired.
ZAK: Based on Marc's decades working as a boss and doing research, he's distilled what he thinks it takes to be effective down to three elements.
MARC: Connection. You have to connect with people. Gratitude. You have to make sure they know you appreciate them. And responsiveness. You have to respond to their needs.
ZAK: So, we're gonna work our way through these three elements. First one, connection.
MARC: Of course, there's a line you can't go over in terms their personal lives but they have to feel that they have a connection with you and that they can talk to you, express their opinions to you and that you'll listen and that you care.
ZAK: Ok, now gratitude.
MARC: And it doesn't have to be that sophisticated. I once worked for a pharmacist who got in early everyday and as people came in, he thanked them for coming in and for being at work and for participating. And then at the end of the shift, he stood at the door and thanked them each as they exited. And those simple things, people just have such a need to know that their work, their presence, what they contribute is being appreciated.
ZAK: And lastly, responsiveness.
MARC: Just listening to them and responding to what's called their implicit and explicit needs. Explicit are the ones they express, like I'd like to have a water cooler. I'd like to have a new type of name badge or whatever. And then the other thing is their implicit needs...the ones they don't express but you can figure out what they need in order to do their jobs better because some people just may not realize what they need or may not express them.
ZAK: Marc has thought so much about being a boss that he wrote a book about it. It's called Leadership.. I linked to it in our show notes. If you are a boss, I wonder if these principles resonate with you. Regardless, I hope you're being good to your people. This is The Best Advice Show. I would love to hear your advice. Give me a call on the hotline at 844-935-BEST. Talk to you soon.